Share this icons missing

[cnever]

My “share this” icons stopped working many many months ago but redoing my whole site and can’t find the problem. In my Pro editor I can see it but when I look at the changes not via the PRO console then it just doesn’t show up.

I disabled all my plugins even on the local copy where I am redoing my site the same thing happens.

All plugins disabled and fresh Pro template with settings reset results in the same issue. I am using the same database and have a feeling it is in the database maybe?

Please note the images attached are from my local database, but same behavior is visible in the live website hosted.
http://daniemalan.com/portfolio-item/capacitor-gate-b-4/

Any help appreciated
Thanks

[ruenel]

Hello There,

Thanks for posting in!

In your live site, I can see the icons.
This is what I am seeing:

If you are experiencing this in your local installation, please ensure that font awesome were loaded. If it is loaded, then there might be some modifications of the share icons which you may have added in the child theme’s functions.php file.

By the way, Could you please update to the latest versions?
Our latest versions are:

• Pro theme 2.2.3

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

Please let us know how it goes.

[cnever]

hi

Thanks for the feedback, this is strange because I don’t see the share icons at all. And it has been like that for a long time.
Also the collapsing tab has strange behavior now. I am assuming something in the updates caused this?

** Checked on chrome the share icons disappear, firefox and Edge it displays correct. So it is a chrome browser problem.

[paul.r]

Hi,

I checked in Chrome and I can see your social icons.

Please clear your plugin cache and browser cache and check again.

How to Clear Your Cache in WordPress (Step by Step)

Thanks

[cnever]

Thanks, I am getting the same behaviour local and remote. I am gathering that it is my chrome browser that is the problem. I cleared cache both on wp and chrome but still getting the same behaviour

Any other advice possibly?

Sorry I know this is annoying

[thai]

Hi There,

I’m another staff and I can confirm the social icons are working fine on my end:

Could you please clear all the chrome cache(https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en) or use the Firefox/Opera/IE browser instead?

Let us know how it goes!

[cnever]

hi thanks, I did follow those instructions. The weird part is remote or local I have the same behaviour. The only other idea I have is to uninstall chrome ? Testing sites only on other browsers is a problem and would ideally want to test it on all platforms.

Thanks

[paul.r]

Hi,

I checked again and the icons are still showing

Yes, please try to uninstall your browser and install back again.

Thanks

[cnever]

thanks for checking I believe you and I can also see on other devices the share buttons are visible. Strange behavior most definitely.

[paul.r]

You’re welcome!