Server 500 Error : WooCommerce check-out

Support
#1

Hey Guys!

It’s your friendly neighborhood Steve here. I am getting a ‘500 Server Error’ when I try to access my ‘check-out’ page. I am able to view it in the editor some of the time. I’m hoping this is something you might be able to help me with. What should I do?

#2

Hi there,

There is a coming soon page active on your site. Would you mind providing the admin details as well so that we can check?

For the meantime, kindly login through FTP and find the line define( 'WP_DEBUG', false ); in the wp-config.php and set it to true. Save the file then go back to the checkout page and you should see some errors. Kindly post the error you see.

Thank you.

#3

I provided login details in the first message in a secure note. Are you able to view them?

#4

Hi There,

I’ve moved this code:


define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Above the line: /* That's all, stop editing! Happy blogging. */

Could you please check website again?

Let us know how it goes!

#5

Hey, I’m still getting that error.

#6

Hi there,

Please provide the access to your Wordpress admin page as well. What you provided in your first post was the access to your hosting account. We can’t use it to check the site itself as that would only let us access the site files.

Thank you.

#7

You gave us your hosting account access again. Please provide WP admin access. Otherwise, we could not help.

Thank you.

#8

Take a look now. I think that’s what you are looking need.

#9

Hi there,

Thanks, I have able to login and check the backend of your site.

The site’s memory limit should be enough right now but the error still persists. I checked the error logs and there seems to be something on your site that is causing the issue. Would you mind testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#10

Okay…
It is doing the same, not working. I am getting this error message:

The preview could not load due to the iframe response being incomplete. This is most often related to a plugin conflict, or customizations introducing a PHP error.

Origin URL: https://dpmarketingsolutions.com

Preview URL: https://dpmarketingsolutions.com/check-out/

#11

Also with all of the plug-ins turned off i am getting the same error message on every page. I will start to turn the plug-ins back on because I need to work on the site. Let me know if you need them off or please feel free to turn them off yourself to discover the issue.

#12

update: I turned plugins on one by one and starting from the first plugin (woocommerce) the issue was still there.
note: I am currently using woocommerce v. 3.1.1. The updated version was causing problems after the wordpress update back in Nov-ish.

#13

Hi There,

From your control panel, I have switched your PHP to PHP 5.6 (FastCGI) and then I have re-created your check out page which seems to resolved your issue now (secure note).

Could you please check on your end as well.

Thanks!

#14

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