Seems to be a Conflict with X Pro Theme and WooCommerce!

[core365]

Hi, I’m using the X Pro Theme and have installed WooCommerce and other plugins and I’ve tried to edit a page with Pro and also tried to customise the theme, but when I click on ‘Customize Pro in Theme Options’, the page keeps reloading into another window within the page with ‘Howdy! What would you like to launch?’ giving various options. When I click on an option, it just keeps looping round and reloading yet another window within the page asking ‘Howdy! What would you like to launch?’ I’ve deactivated all the plugins and it looks like it’s the WooCommerce plugin it’s conflicting with as that’s the last one I deactivated and I kept checking after a few each time to see if it had stopped glitching. I’ve left WooCommerce activated so you can see it for yourself - I’ll put the login details in a secure note!

Also, on the dashboard there’s a message which says: Your theme (Pro – Child Theme) contains outdated copies of some WooCommerce template files.

As far as I can tell all of the plugins are up to date, so I’m not too sure what’s going on with it!

I’ve uploaded screen grabs of the looped screen and the message on the dashboard.

Hope you can help!

Thanks!

[Prasant]

Hello @core365,

Thanks for writing in!

As of today the supported version of WooCommerce is 3.6.5. I see that you are using WooCommerce 3.7.0. I suggest you to please downgrade WooCommerce to version 3.6.5 to avoid any compatibility issues. From Plugins > Installed Plugins deactivate and delete WooCommerce. Deleting WooCommerce won’t delete the contents or the products as they are saved in Database.

Please use following URL to download the supported version of WooCommerce. Once downloaded, from Plugins > Add New > Upload Plugin select the plugin to install WooCommerce 3.6.5.

https://github.com/woocommerce/woocommerce/archive/3.6.5.zip

Thanks.

[core365]

Hi, I’ve done as you suggested, WooCommerce 3.6.5 is installed but I’m still having the same issue with there being a conflict and it keep lopping round when I try to do anything. I’ve cleared my cache and refreshed the page but there’s still the same problem.

Thanks

[lely]

Hi @core365,

I can confirm the issue and on the console I am seeing, Preview timeout error.
Did you already increased the PHP memory limit? ​We always recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

[core365]

Hi, I’ve added the lines into the wp-config.php file and I’ve cleared my cache and refreshed etc, but I’m still getting the same problem!

Thanks

[christian]

Hey @core365,

The outdated template notification is because the version of WooCommerce you’re using is not yet supported by our themes. I’ll report this though so that outdated template will be updated for the next release.

Regarding the main issue, this might have to do with your htaccess setup. Would you mind resetting your htaccess file by going to the folder in your server where you’ve installed WordPress and renaming the file to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If that doesn’t help, please provide FTP access too. Just note that we can’t promise a fix if the cause of the issue is server configuration related. Our themes and WooCommerce does not have any problems in all hosting environments we’ve tested.

Thanks.

[core365]

Hi, I’ve done as you suggested, but the problem is still happening. I can’t understand how it would be a server related issue considering we’ve got other accounts on the same server that I’ve used your normal X Theme with along with WooCommerce and haven’t come across this issue before, it’s just this time when I’ve used X Pro!

I’ll put the FTP details in a secure note.

Thanks!

[lely]

Hi @core365,

Maybe you forgot FTP credentials? Please add it so we can investigate further. Thank you

[core365]

Sorry, it took me a while to get the details off someone! I’ll put them in a secure note now.

Thanks!

[rad]

Hi @core365,

The reason why the builder is looping or not loading is this feature of Woocommerce

I recommend switching to Geolocate without page cache support, Woocommerce for redirect any URL if your location is saved through the cache and that prevents the builder from working. And this is something can’t be fixed through the builder since the redirection is enforced by Woocommerce itself.

The second issue is your site’s performance, currently, I can’t troubleshoot it since it’s not loading at all. Even Wordpress core features aren’t loading

I recommend creating a staging copy of your site outside your current hosting to make sure the performance issue is not the cause and to narrow down the troubleshooting, and please choose another geolocation without cache.

Thanks!

[core365]

Hi @Rad,

Thank you, I turned off the Geolocate and it’s all fine now! The problem is, this was already pre setup from their existing site (I just copied the site over) and I didn’t realise settings like those could cause issues with X Pro.

Thanks again for the help and advice, I really appreciate you taking the time to look into it!

Cheers!

[Prasant]

You are most welcome.