I am having an issue where I add a border to a section in Content Builder and it doesn’t change anything visually. But when I exit builder the border shows up. What is happening here?
Hi There,
There might be an error when the builder is loaded. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If the issue persists, would you mind checking site URL, credentials, page and section with issue on a secure note so we can double check the error.
The borders show up correctly in builder when the borders are linked. But when you click the unlink button the borders disappear in builder. But still display correctly on the front end. Let me know if you are not seeing that behavior and I will send you credentials.
Hi There,
Thank you for the clarification. I can see the issue. Border color when unlink is not applied thus is not visible. I will add this to our issue tracker and will let you know once we have an update. We’re sorry for the inconvenience this has cause you.
Yes. Great. Thanks.
You’re welcome.
If you need anything else we can help you with, don’t hesitate to open another thread.
Would just love to know when this gets fixed.
I could not give you the right answer. I will communicate our developers for any updates on this.
They will soon be responding to this thread.
I’ve noticed this as well, if you set a border on only one side, it doesn’t show in the preview. It does show on the front end.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.