Section Background video not loading on front end

[elizabethanneflynn]

Hi, I am trying to load a video to a section of my home page and it is not generating, even thou I have other videos I have added in the same way.

Section 2. It’s working on the back end but not the front.

http://staging.jusglobal.com

[mldarshana]

Hi Elizabeth,

Thanks for writing in! Upon checking your issue further, I see the following error on the console log.
Media resource http://www.example.com/myvideo/32413318-hd.mp4 could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_DEMUXER_ERR (0x806e000c) Details: virtual RefPtr<MP4Demuxer::InitPromise> mozilla::MP4Demuxer::Init(): No MP4 audio () or video () tracks

I have tried to access video file directly on the browser and I see the following error as well.

So you need to research this issue further and prepare this video to play correctly on browsers.

Thanks!