Scroll to Top anchor always hidden

Support
#1

Hi,

I’ve an issue with the Scroll to Top anchor. Despite being active, it’s not working since yesterday.

Checking the page I’ve seen there’s a :root* that hides my anchor. I really don’t know what could it be. I checked all my recent modifications and there’s nothing that comes to conflict with the anchor. I don’t know how to override the display:hidden style because the :root always change name at every refresh.

For example (i’m also attaching a screen):
now is

:root *[ppja786][hidden] {
display: none !important;
}

the previous refresh was :root *[xxx][hidden] where x are variables.

What can I do to fix this?

Thanks in advance

#2

Hi There,

Thank you for writing in, as we can see on your screenshot. The display: none; property that hides your scroll to top button is not coming from icon.css, therefore x has nothing to do with this issue.

Please do a testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Cheers!

#3

Hi,

I tried as you suggested me but doesn’t worked. Anyway I only have Pro plugins (Smooth scrolls, Analytics, Custom 404…) and some other (Gravity Forms, Duplicate posts) that were installed before this problem occurs.

It really bugs me because I don’t understand what can cause this issue. I checked css, js, child function.php… All clean. Nothing that can cause conflict.

Could you please check my website if I provide you an admin user login?

Thanks again

#4

Hi There,

I have tried to check your site, but it seems that you have set a coming soon page. Please provide us a way to access your site, so that we can check this issue.

If you’re providing login credentials, make sure to Set it as a Secure Note

Thanks!

#5

Hi,

here’s the login credentials…

I hope you can find a way to fix this problem.

Thanks a lot :slight_smile:

I just realized that also .x-social-global is hidden by this variable root :frowning_face:

What the heck can cause all of this?!

#6

Hi there,

I’m not getting that issue on my end. Perhaps you have a browser extension that adds their own styling and scripts?

The scroll anchor should appear when you scroll the page halfway down, then it should scroll to top once clicked. And it does works.

Thanks!

#7

Hi,

yeah yesterday I noticed all works again but I thought because you were fixing the problem.

Anyway, my only browser extension is an adblock and never cause this sort of issues.

Well, now works, better so :slight_smile:

Thanks again!

#8

You’re welcome.

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