Scale Problem

Support
#1

Hi there,
i have a strange problem with grids.

all looks excellent in builders, desktop and mobile.
but when i view the site with a laptop (eg fullhd laptop with 150% os Scaling), the website looks different.

can you tell me where is the problem and how can i solve it?
thanks in advance
harry

#2

Hello Harry,

Thanks for writing in! I am using a 27 inch screen with 150% scaling when viewing your site. It looks like this:

  • See the screenshot in the secure note.

What seems to be the issue on the page? Can you please provide us a screenshot instead?

Best Regards.

#3

hi there,
i added a picture in secure note how it should look…
how can i scale it within the browser? you have an chrome addon?
is it possible to “simulate” scaling inside the builder?

thanks again

#4

Hello @deranaloge,

Regretfully there is no feature that you can simulate the scaling in the builder. The builder or the theme also do not have any control over how the browser or OS would scale the page. Be advised that the page is built by the builder using the px,em, % or any of the standard Web units and the browser or OS scales the page according to its screen size units. We do no have any control over the scaling.

Best Regards.

#5

yeah but how can i avoid these problems?
did you look at my grid where the problem is?
is there anything i should change?

thanks

#6

Hey @deranaloge,

Firstly, you haven’t specified nor provided a screenshot of the problem so currently, I can’t say if there’s a solution.

Also, in your first post, you mentioned:

That is OS Scaling is different from browser Scaling. I have both of them set at 150% and what I see is this (see screenshot in the secure note). That happens because your Bar is set to 100vh and the Flexbox Wrap of the Div containing the image is enabled. I’d recommend 2 things if this is your problem:

  1. Set the Height of the Bar to auto
  2. Instead of the Bar, set the Container to Min Height 100vh
  3. Disable the Div’s Wrap option.

image

Thanks.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.