Hi, on ebe-wellness.ch/ I can no longer save any changes after updating from 5.0.7 to 5.0.8. What could that be?
Hello @Brainfire,
Thanks for writing to us.
I tried to access your site but the given user account has been locked at the moment. I would request you please recheck and send us again. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
Hi and thank you for your reply. I tested it and found out that the SEO Plugin AISEO blocks PRO X to save. I turned it off but want to use it in future because of SEO… Do you know something about that?
Could you see anything? I turned off 2 factor authentification you could try it now. Thank you very much.
And another Thing: below the Slider is always a gap and I cannot zero it. Can you help me there?
Greetings
Patric
Hello Patric,
I tried to access your site dashboard but the but it is not working. Please have a look at the screenshot. in the secure note. In case if it is conflicting with any third-party plugin. Please note we don’t provide any third-party plugin support. It is out of the support scope. I would suggest you contact a plugin developer to fix their issue or make it compatible with the X/Pro theme or you can avail of our services called One where customization questions are answered.
Thanks for undersantading
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