Saving but not seeing changes

Support
#1

Saving but not seeing changes. Using X Theme Version 5.1.0.

I created a page, added sections, images and text to sections. Saved and not seeing changes as in image and text additions in page. I’d been using X Theme for 6 months and never had this issue. Suggestions? page is http://outsidecareers.org/scd/

#2

Hey,

Please, update our products to the current version. Check the latest version at Dashboard > Updates.

#3

I did the upgrade and it helped in some ways but not in terms of seeing/seeing the text within tabs. I see the tops of the tabs as in the headings but none of the text within the tabbed area.

Page is http://outsidecareers.org/ and the tabs are the ones you first some across on the page … “What is an Arborist”, “Would I make a good arborist” etc.

If you need the user/pass to check it out let me know. I need to be able to get to the text as it’s an issue if I can’t.

Suggestions?

Thanks,

Mike

#4

Hi Mike,

Yes, we’ll need to get your login credentials. For the meantime, please try deleting each element one by one while testing the SAVE functionality (make sure you have a backup). Usually, the cause of this issue is the type of content being added. Example, prohibited iframe, for data payload that contains forbidden characters, or there is an internal error.

If it’s due to internal server error, then please edit your site’s wp-config.php and replace this line define('WP_DEBUG', false); with these new lines.

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Then test the saving functionality again, then download the file /wp-content/debug.log through FTP and provide its content through a secure note. Or if you can upload the file to any file sharing site then just provide the download URL in a secure note.

Thanks!

#5

morning, Rad,

Thanks for your help. I sent a secure note with login info, etc.I did not try any of the changes you mentioned as I wanted you to take a look and see if I was missing something first. Also, I tried to add tabs to another page and had same results as in the tabbed content is not visible or editable.

thanks

Mike

#6

Hi there,

I turned off caching for known users and saved content is now reflecting in the front. Could you try it again?

Thanks!

#7

hi Rad,

Not working far as editing the tabbed content still while in Cornerstone.

Also if I try to create a new “Classic Tabs” in a test page same results with tabs being added but no way to add/edit content in the individual tab content. Not the tabbed heading but the content for the tabs.

Bob

#8

Hi there,

Ah, it’s known issue with the preview and should be fixed in next update, but it does save. It will be available soon I think :wink:

Thanks!

#9

morning,

So I cannot edit any of the tabbed content till maybe an update happens? THat is a big problem at this end. How can I edit that content as it is?

thanks

#10

Hi There,

For now, can you try using the shortcode (http://demo.theme.co/integrity-1/shortcodes/tabbed-content/).

Thanks!