Sales Tax Not Auto-updating in Woocommerce with Pro Theme

Support
#1

Hello,

Background
I’m coding an ecommerce site using WooCommerce and Pro theme. As part of this, I need the sales tax to adjust based on location. Specifically, I need to charge sales tax in California but not in other states.

Explanation of problem
In the checkout, with the Storefront theme, when I change the address (e.g. City, State, Zip), the tax amount auto-adjusts. With the 2017 Wordpress theme, same thing. But with the Pro theme, nothing happens. It’s as if, auto-updating feature (from Ajax, I’d imagine) has been removed entirely.

Steps to Reproduce
I will add a secure note below explaining this.

As I desperately need the tax to be auto-updated, I am hopingg you can help me resolve this.

#2

Hi,

I tried adding shipping methods just to check if ajax works. It is also not working but when I try to activate your PRO parent theme, shipping rate works. So it is some customization you made in your child theme that is causing the issue.

As this is all custom development, regretfully we won’t be able to assist further. Custom development is outside the scope of our support. We are happy to provide advice and get you started in the right direction, but you would still be responsible for the implementation. If you are not comfortable making further changes and if you require more customization on your site, it would be best to get in touch with a developer.

Thank you for understanding

#3

Yep, you’re right and I solved the customization issue. My apologies as I should have thought to check if the Pro theme worked.

#4

You are most welcome. :slight_smile:

#5

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