Rollback to Pro when global blocks worked

[agentnightingale]

Hi there
I have updated my website http://festival.tavinstitute.org/ to the latest version of Pro and now most of the content that I created using ‘Global blocks’ has been lost!!! Even the text content that was in the custom post types that populated the global block has disappeared. What can I do to get back to a version of Pro where global blocks worked. This is a big problem!

Here is an example, showing missing content: http://festival.tavinstitute.org/event/uncanny-pleasure-colour-nature-possesses/

[christian]

Hey @agentnightingale,

Firstly, the best solution for your website right now is to restore a working backup. If you are not aware of this, please try contacting your web host if they could restore your site from a date when your site was still working.

Regarding downgrading, we provide one previous version called the Stability Release. You can download it in your Accounts Page. Click on Single Licenses > Specific License > Stability Release

Regarding the issue, we have no reports that the Global Blocks were removed after an update. We need first to know if this issue is really caused by our theme and not by 3rd party factors such as customizations.

With that said, please perform all the troubleshooting procedures listed in our Common Issues article here: https://theme.co/docs/common-issues

You can get back to us if this issue is not caused by custom code, 3rd party plugin, or other 3rd party factors.

If what you’ve provided is also a live site, it’s strongly recommended that you copy your live site to a staging site in order to not disrupt your live site’s operation. This is also to avoid the risk of breaking your site while troubleshooting.

Thanks.