Revolution Slider only showing when logged in

Support
#1

Hello, I have a site using revolution slider and the slider suddenly stopped showing for users who are not logged in. When not logged in it shows these errors:

rs6.min.js?ver=6.5.11:formatted:2201 Uncaught TypeError: Cannot read properties of undefined (reading ‘bg’)
at y (rs6.min.js?ver=6.5.11:formatted:2201)
at f (rs6.min.js?ver=6.5.11:formatted:2105)
at u (rs6.min.js?ver=6.5.11:formatted:1912)
at rs6.min.js?ver=6.5.11:formatted:1638

When logged in, those errors do not show. I am also getting some other errors, mixed content warnings, but these appear regardless of logged in status

#2

Hello, I do have the same problem; I can’t figure it out what the problem is;

#3

Hi @jpenns,

Thanks for reaching out.
I have checked your website and found the issue you described in your comment. There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If the issue was caused by our theme, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Hi @EyeconMedia,

If you find the same issue after going through the above troubleshooting, please create a separate thread and share the credentials.

Thanks

#4

Disabling the lazy load image option in my cache plugin got it working again. Would love to be able to lazy load images still but this will work.

#5

Hi @jpenns,

You can enable the Lazy Loading option from the Slider Revolution, it can be enabled from Global Settings and the specific Slider Loading Type options.

Screenshot 2021-12-23 181222

Screenshot 2021-12-23 180857

Hope it helps.
Thanks

#6

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#7

Hello @EyeconMedia,

Please make sure you have added the slide in the slider. I tried to access your site dashboard but the given login details are not working at the moment. Please recheck your login details and open a new thread where you can share your login details so that we can check them.

Thanks