Revolution Slider does not work after registering it

Support
#1

hi all,

I’ve been using x theme for 6 of my sites now and havent had a problem with revolution slider till now. on my site carolinakoladzyn.com, revolution slider does not work for the themes, I bought a license for it, activated the code, which got verified, have the latest versions of everything, including all plug-ins but the add slider from template still does not work, can you please advise. i can provide login credentials if needed.

#2

Hi There,

For Revolution Slider Latest Supported Version is 5.4.5.2. This is the reason why we do recommend to use the version that comes with the theme. That version compatibility is tested already. Either try to downgrade to the supported version or if you want to stay with the latest, please check in with the plugin developer since you already have a license. I just installed the version 5.4.5.2 on my test site and it is working.

#3

It seems like I have the same issue as last time…Revolution slider does not work after update…

#4

Someone mentioned i should look at the revolution slider folder via FTP and reinstall it through admin…but that didnt seem to work for me, or maybe i did something wrong?

#5

Hello There,

Thanks for updating this thread. Regretfully we cannot check your site as of this moment. There seems to be a problem with your server.

Please contact your hosting provider and ask for further assistance so that your site will be back online.

#6

i contacted my server and that issue has been fixed

#7

Hey @ckoladzyn1,

I tried install Slider Revolution in your site but I got this error.

That means Slider Revolution is already in your plugins directory. Please go to wp-content/plugins and delete the revslider folder. After that, you will be able to install Slider Revolution.

Thanks.

#8

no such plug in like that exists in my directory, its missing or gone…only the add-ons exist.

#9

Hi there,

You have to remove the folder again through FTP, then install it in admin. But this time, wait until it says it’s installed instead of navigating away.

Please provide your FTP login credentials as well and I’ll check the folders.

Thanks!

#10

where do i find my FTP credentials?

#11

Hello There,

You may need further assistance from your hosting provider to get the ftp credentials.
If you are hosted in GoDaddy, you may check this out:
https://www.godaddy.com/help/find-your-ftp-loginusername-4881

Hope this helps.