Revolution Slider Deactivated & Stopped Working - Can't Reinstall

Support
#1

Hi,

One of my clients updated all their plugins yesterday but all the rev sliders have stopped working and the rev slider has disappeared. I read one error message which said something like rev slider has been de-activated due to a missing file - the message hasn’t appeared again so I can give you the exact words. Rev slider is no longer visible in the list of plugins and I can’t re-install it because it says the folder already exists. I have A LOT of sliders on this site. How can I resolve this issue without losing all the previously built sliders?

Many Thanks
Mark

#2

Hi Mark,

Please do the following.

  1. Login to FTP or Cpanel > File Manager
  2. Navigate to wp-content/plugins and delete revslider folder.
  3. Install the plugin again via X > Validation

Hope that helps

1 Like
#3

Thanks Paul,

Will this keep all my old sliders or will they be deleted?

Also…do you know why this has happened?

Regards
Mark

#4

Hi Mark,

Yes, it should keep your old sliders.

But as always please do create full backup of your site before deleting it.

I am not really sure what happened, all I can think of is that the update did not complete for revslider plugin and it got corrupted.

Thanks

#5

Thanks again Paul !

I renamed the revslider folder instead of deleting it - I assume this is OK? When I tried to re-install the plugin it looked like it was going OK then I got an error message. Details said the plugin was already installed. Any ideas?

#6

I also tried flushing the cache before reinstalling the Slider Revolution plugin but got the same error message.

#7

Hi there

Just remove the Old folder via FTP and re-install.

If that doesn’t help please send us your website details so that we can help.
lease provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!

Hope that works.

#8

UPDATE : This is now RESOLVED.

I left the browser window open that was showing the install error. After half an hour or so I revisited the page and Slider Revolution was showing as successfully installed. Extremely misleading error messages ! But a result all the same :wink:

Many thanks for all your suggestions Paul.

#9

You are most welcome. :slight_smile:

#10

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