Revoke License - Cannot Revoke and Reassign License

[maggiem]

“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

I change the URL and the staging URL but there is no place to click to save the new URL info. I have a local dev install that I am working with. It should NOT be this difficult to change domains/site licences.

[tristup]

Hi @maggiem,

There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

1. Location Issues
2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[maggiem]

Thanks - I appreciate the quick reply!!

[matt]

You’re welcome, Maggie!