Revoke and Reassign License Not Working

I want to revoke my license from one site and reassign it to another site. I went to the first site and revoked the license, then changed the production/staging website url on themeco. I tried to assign the new website the license number and I still get the message below.

Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

What else do I need to do to activate this license on the new website?

Hello Bryan,

Thanks for posting in! I have checked your licenses and I found out that you have two. Which of the license code you used to validate the site? Please make sure that the assigned URL is exactly the same as your Site Url in WordPress Dashboard > Settings > General. Please post the license code and the site details in a secure note so that we can investigate your issue. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.

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