Hello,
thank you for your advice to revoke the theme from the other website.
Unfortunately, I don’t own thalifulove.com domain anymore so I can not go to the website to revoke the license.
What can this theme do to release the theme so that I can use it again?
Or can you cancel that theme ID number and give me a replacement theme?
I don’t want to lose the theme I paid for because I don’t have acces to the domain anymore
thank you
Hey @anilise,
You can revoke or remove the URL from the license in your Licenses Page: https://theme.co/apex/licenses
Just click the pencil icon, delete the URL and press enter.
Hope that helps.
Hey Christian,
thank you…my url thalifeulove.com is not available in my license page managment section.
Please advise
Hi @anilise
If the domain is no longer in your licenses page then it is considered as revoked.
Thanks
Hi Paul,
ok .
So I am trying to add the purchase code to my license management page but it won’t except it.
Here are a few of them. my X theme is not accepting any of them in wordpress.org
Hi @anilise,
Upon checking your license page, I could see that you only have one license.
Could you please try validate your website with the following license key in the Secure Note?
If it still doesn’t work, please provide us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:
Thanks.
Hi Thai,
this license 0D0D2-5AAD3-297F6-xxxxx, that you suggested to use is being used by my other site luluberri.com.
I don’t want to revoke that license.
But I purchased three other licenses and they are not showing in my manage license page and i am unable to add them to that management page.
How can I use my other licenses??? these are the purchase codes:
Hi @anilise,
Did you purchase those licenses using another account? Can you please provide us with the username of that account?
Thank you.
or isabell ishwarey??
the user name in envato themes where I bought the x themes i my user name is anilise
are you suggesting I have another Apex account?
Hi @anilise,
Please don’t post your purchase codes in public. You can add them in Secure Note
For the purchase codes that you have provided, there are other accounts that are using it.
To be able to use it in your account, you need to login to those other accounts and unlock the purchase code.
Thanks
Hi thank you for letting me know not to post purchase codes!! Thanks for erasing them!
where do I log in??? theme.co/apex?
is my user name isabell007?
im trying to log in with 2 different emails but they both bring me to this Page Anilise
Hi @anilise,
As you can see on your licenses page the @anilise has only 1 license.
That could be a cache, please use the incognito/private mode of your browser when logging in to a different account to make sure there is no caching involved.
I suggest you put all your licenses in one main account so you can easily manage it. To do that, you need to choose which of your accounts will be the main, and then log in to those others accounts and unlock the license associated with it.
When a license is unlock, you can register that to a different account and that license will be transferred.
Hope this helps,
Cheers!
I unlocked it how do i register it to this accoutn?
I tried to enter it in license management section but it’s not allowing me
so i Unlocked a license in another account.
I was also able to verify my website on wordpress.org and unlock your apps and conernstone.
How do I move the license to this account. I copy and paste in license management but I get a red message that i can’t do that.
Hi @anilise,
Did you already unlock your license?
If yes, please click on the Register License button on the top then add the license key:
Hope it helps 
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