Hi guys the last topic i opened was closed. I was on Christmas holidays so didnt reply.
My hosting company has now whitelisted other countries so you can try log in.
Ill add a secure note to show you what the hosting company said…
Kind regards,
Brian.
Hi Brian,
I am able to get into your Admin Dashboard using the VPN and found there might be a few different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7. Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
I would also suggest you check by activating any of the default themes like *TwentyTwenty, and let us know if the issue does not exist with it.
If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Thanks for your help Tristup!
The problem appears to be our SSL cert plugin.
Much appreciated.
Brian.
Hello Brian,
Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns.
Thanks
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