Reverting back from 5.25 to a the stable version of X

Support
#1

Hi,

I am noticing that 5.25 is super buggy and unreliable, the editors just work weird, do very odd things and I am just sick of it, in the nicest possible way and I want to know if there is an easy way to revert back?

Also is there an issue with embedding Javascript into the text field? I am embedding code for a form.

Thanks!!

-Charlie

#2

Hey Charlie,

Please note that most issues are caused by third party factors that is outside the control of X and Cornerstone. Please try resolving the issue with these potential solutions first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still wish to downgrade, you will need a site backup to revert to. Please contact your host if they have a restoration service.

Inserting Javascript in a Text element is not recommended. Please use the Raw Content element instead.

Thanks.

1 Like
#3

Thanks for the suggestions
I’ve done most of this but I will use a different method when inserting JavaScript.

How do I clear the cache if I don’t have any caching plugins installed?

#4

Hello There,

If you do not have have a caching plugin or CloudFlare, you can skip that step. Anyway, please be advised that we have released X 6.0.4 and Cornerstone 3.0.4. It is now available in automatic updates. You can now update to this latest version. This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

And if ever you still want to revert to a stable X version, you can download the previous stable release from your dashboard (https://theme.co/apex/dashboard). You can find the link below the download button of the latest version.
https://image.prntscr.com/image/tJBqlWFrR9Grxb7_NL1XIA.png

The image above may not look like what you have in your dashboard. It depends on the licenses of the product that you may have registered. In your dashboard, you may only have X.

Hope this helps. Please let us know how it goes.

#5

Thanks - I updated one of my sites to the newest version - works fine and seems to be stable.
Yes my dashboard looks like what you illustrated above.

#6

Glad to hear that. :slight_smile:

#7

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