Rev slider not displaying with Pro

Support
#1

I’m working on a development site, using pro, and just getting the initial things set up.
I have just come as far as having a rev slider below the masthead and notice that it is not showing up.
When I use firebug I can see it is there but not displaying.
Have uninstalled revslider, dropped the options tables from the database and re-installed and the problem still occurs.
Any ideas?
Site: https://www.edneymedia.no/hj

#2

I see that I am getting a JS error on the page:

ReferenceError: setREVStartSize is not defined

#3

Hi there,

Could you include your wp-admin details in a secure note please, also can you confirm if you’ve already tested for a plugin conflicting, by deactivating all other plugins apart from Slider Revolution and seeing if it then displays correctly?

Thanks!

#4

The admin details are added in a note and all plugins are off.
I also tried switching off Pro headings and using the default X one. All the settings in Rev slider are default.

#5

Hi there,

I’ve taken a look using the provided details and in the source markup I see there’s an error from Revolution Slider mentioning double scripts:

<script type="text/javascript">
  function revslider_showDoubleJqueryError(sliderID) {
    var errorMessage = "Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.";
    errorMessage += "<br> This includes make eliminates the revolution slider libraries, and make it not work.";
    errorMessage += "<br><br> To fix it you can:<br>&nbsp;&nbsp;&nbsp; 1. In the Slider Settings -> Troubleshooting set option:  <strong><b>Put JS Includes To Body</b></strong> option to true.";
    errorMessage += "<br>&nbsp;&nbsp;&nbsp; 2. Find the double jquery.js include and remove it.";
    errorMessage = "<span style='font-size:16px;color:#BC0C06;'>" + errorMessage + "</span>";
    jQuery(sliderID).show().html(errorMessage);

However after changing the JS include it still isn’t functioning correctly, would you mind updating the secure note please with some FTP details so we can further debug?

Thanks!

#6

I can sure do that Jack, the FTP details are added, but if it’s easier I can also just do a clean install of WordPress - it’s just a dev site. I know you guys are really busy with the APEX launch - what do you think?
The only thing I have done in the last days that I can think of is apply the recent rev slider update that came out.

#7

Hi there!

I checked out the setup via FTP and see the issue, none of the Revolution Slider tables exist based on your error log. In that case a clean install may be the best path forward. :slight_smile:

Thanks!

#8

Something weird must have happened. I have already started setting up a clean install - is there an easy way to copy over the Pro header I have already set up and the Pro theme settings?

#9

I turned Include RevSlider libraries globally option on under Slider Revolution > Global Settings and your slider worked.

Hope that helps.

2 Likes
#10

So simple! THANKS!!! :slight_smile: I think that is the default setting too - I don’t know how or why that got turned off

#11

You’re welcome.

#12

Having a similar with Rev slider since updating to Pro. Didn’t realize until a few days after or i would have defaulted back to the standard x.

This page is an example of a page that has a rev slider that is not displaying since update: https://elknetwork.com/teamelk/

#13

@bttrym8 Please open a separate thread as the cause of your issue might be different. Give us WordPress admin access in a secure note in the separate thread.

Thanks.

#14

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