Rev Slider dissapeared

Support
#1

The rev slider recently disappeared. It might have cooincided with the wordpress updgrade.

I have checked the plugins for example EWP rocket but that is not causing the issue.

Thanks please help

#2

Hey There,

It looks like one of your lazy loading plugins is conflicting with the slider. Please try to disable the plugin or provide us with the login credentials so we can do it for you. Thank you!

Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
#3

I have provided the details in a secure not. Thanks for helping

#4

Hello @Ralphmyes,

The given credentials has a very limited privileges. Kindly make the user as an Administrator so that we can check all your settings, plugins, etc.

Thank you.

#5

whoops sorry. now you should be good

#6

Hi @Ralphmyes,

The given credential is still not an Administrator, please double-check the user Role of the user then give us an Administrator account so that we could help you with your concern.

Thank you.

#7

sorry about that it should be good now. New password
trynow123!!@

#8

Hi @Ralphmyes,

Seems the Slider Revolution is loading in a specified URL i.e https://shaneannyounts.com.

Voice-and-Speech-Classes-NYC-with-Shane-Ann-Younts (1)
Voice-and-Speech-Classes-NYC-with-Shane-Ann-Younts (1)1418×542 470 KB

If you still find the issue, I would suggest you downgrade the WordPress version to 5.3 of your website, 5.3 is the recommended version and the one we currently support.
To downgrade the WordPress version you can get help from here: https://soliloquywp.com/how-to-downgrade-wordpress-to-an-older-version/

Thanks

#9

Thanks for looking at this. I noticed the slider is working now but the first slide is zoomed in. Would you still suggest going back to wordpress 5.3? Any thoughts?

#10

Hi @Ralphmyes,

Suggesting to downgrade the WordPress version is the last option we will do. I strongly suggest fixing your Slider Revolution on your current version of Wordpress you installed on your website.

Hope that helps.

Thank you.

#11

Thankyou, I was able to fix the problem slide and now all is good. Thanks

#12

@Ralphmyes.

We are glad that you are able to fix your issue. If you have any other concern, don’t hesitate to contact us.

Thank you.

#13

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