Hi,
Like the title says. I do not see error messages in the developer tools console. I enclose the url and credentials in a secure note.
I suspect it may be related to either the WordPress 5.6 update or the PRO 4 update because I have an almost identical clone of this site but with WordPress 5.5.3 and PRO 3.2.3 and the responsive text works OK in it.
Thanks!
Hi @abarka,
Thanks for sharing the credentials. I didn’t see a username and tried admin on a guess but got locked out by WordFence. Would you mind temporarily disabling WordFence while we investigate this? It would help us access the site more easily. Also, let us know which username to try. Thanks!
Hi @alexander,
Sorry for the hassle, I forgot to include the username. I have updated the secure note. Wordfence Firewall and Wordfence login security are disabled.
Thanks!
Hi @abarka,
There could be a plugin or custom code that affect your website.
I recommend the following troubleshooting procedures before we investigate the settings.
If it doesn’t help, please give a screenshot pointing to the issue you are facing on.
Hope that helps.
Thank you.
Hi @marc_a,
Before I reported the issue I had already gone through the checklist you have provided me with.
Here you have an example of responsive text not working in the frontend, though the problem is all over the web site:
Thanks!
Hi @abarka,
I checked your site URL and it looks like it is running an older version of Pro. Can you please try updating to the latest version and making sure any caching is purged after? Thanks!
Hi @alexander,
Sure it is running an older version as the last version (Pro 4.1.2) was released yesterday (January 28, 2021 ) and it brings the fix for the issue I reported 3 days ago (on the 26 of January), clearly stated in your “Release
Notes’ changelog section”, as you can see in the screenshot I enclose :
Thanks!
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