Receiving "The preview could not load" error

[thereandbackagain]

Hi, I’m receiving the error below

I’m not using a caching plugin or service. I’ve tested the few plugins I have, and none of them are causing the issue. I boosted the memory_limit to 512M. The error in the console shows as a 404, even though I can type the address of the page in the browser and go there without issue. The error only happens in Cornerstone when it is trying to show a preview of the page. It only happens on this one page. I’ve deleted it and recreated it and same issue. I’ve created other pages, no problem.

[tristup]

Hi John,

Thanks for reaching us.

In the first instance, please follow these troubleshooting steps:

please check child theme is created properly
testing for plugin conflict
php errors on child theme
version compatibility
css/js customization
permalinks
disabling cache

If these do not resolve the problem, please provide your site login credentials in a secure note, including:

– Link to your WordPress site
– Exact Page URL where you are having this issue
– WordPress Admin username / password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[thereandbackagain]

Nothing worked. Just saved a secure note to the topic.

[tristup]

Hi John,

After a thorough investigation, a folder name writing found in the WordPress installation directory.
Please remove or rename it and try to load the page again.

Hope it helps.

Thanks

[thereandbackagain]

Interesting. Deleted it and all set. Thank you.

[tristup]

Hi John,

Glad to help you.

Thanks