Hi Support
Please, could you help me in order to understand what the “Render Clocks” option (into the Raw Content element )is for?
Thank You
Daniele
Hello Daniele,
The Raw Content “Render Blocks” option allows you to control whether the custom code will be rendered in the builder or not. This is helpful especially if you inserted custom HTML and Javascript that may create conflict or issues with the builder.
Hope this helps.
Ho @ruenel
Thanks for your reply.
Now I understand.
However, in my case, the content is NEVER rendered inside my builder, I tried inserting shortcodes or JS.
What’s wrong?
Hi Daniele,
In that case, there might be something else that is the reason behind your problem. I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi Daniele,
I have checked your website by adding the Custom HTML and JavaScript code and found it is working fine. Can you please share the code you have tried or else, you can share the page where you have added it so we can investigate it.
Thanks