Raw Content Not Working as Intended

[vmatt21]

I use the “Classic Raw Element” to insert an ad code.

Looks like this:

THE PROBLEM
I can see the page formatted correctly when I am logged in as a Wordpress user.

Looks good, like this:
https://screencast.com/t/EFBGMqG4NzGg

However…when NOT logged into Wordpress (the whole world basically), it is showing up at the very bottom of the page:
https://screencast.com/t/D1aWqadzf

Will you please help me figure out what is causing this?

It happens on all my pages, but here is one example page for you to view live:
https://www.picturethemagic.com/thanks-disney-fonts/

thanks

[Joao]

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

• Link to your site & specific page
• WordPress Admin username / password

All the best!

[vmatt21]

Yes, secure note added to my original post and here as well:

[thai]

Hi There,

The image is not showing up on my end:

Could you please wrap your script with a relative div?

<div style="position: relative;"><script src="//embed.fuze360.com/a99df153ab1ed5cd23ca1cf8877aa912.js"></script></div>

Let us know how it goes!

[vmatt21]

Nope, unfortunately that didn’t change anything.

I think it is odd that it shows up fine when logged in as a Wordpress user.
But then doesn’t work when logged out.

[basanta]

Hi There,

I can see the JS file is loading fine on the page.
Can you please try with different JS you have, I am not sure if the JS having the mentioned Image as I didn’t find any error loading on the page.

Please check and let us know.

Thanks

[vmatt21]

Okay I tried that too.

No change.

I feel like this happened when I updated my theme to the latest version.

[paul.r]

Hi,

The image is not showing up on my end even when I’m logged in.

I tested raw content element by adding the code below and it seems to work

  <script>
    alert( 'Hello, world!' );
  </script>

It will pop up an alert with Hello world text

It sounds like you might be having an issue with a third party script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

[vmatt21]

I have confirmed that this is an issue with Cornerstone.

I have created duplicate pages using the same third party script. They work as intended.

Please help me figure this out. The change happened when I updated to newest version of your software.

TO RECAP THE PROBLEM
I can see the page formatted correctly when I am logged in as a Wordpress user.

Looks good, like this:

https://www.screencast.com/t/EFBGMqG4NzGg

However…when NOT logged into Wordpress (the whole world basically), it is showing up at the very bottom of the page:

https://www.screencast.com/t/D1aWqadzf

[vmatt21]

More research.

Here is the type of code that is causing the problem with Cornerstone.

I have tried the following:

• Content elements of all types (Classic Raw Content, Content Area, Content Area Modal, Content Area Off Canvas)
• HTML elements.

In each instance, they look FINE as a logged in Wordpress user.
But they get bumped to the bottom of the page when viewed as a logged out user.

Does that help you narrow it down? Could it be something has changed in the CSS for logged-out users?

[Alaa]

Hi vmatt21,

It’s a script fault not Cornerstone related issue, try adding the same script line:
<script src="//embed.fuze360.com/04fbab8c831857b0d4c5af4beb207ff2.js"></script>

to a “Custom HTML” widget in your sidebar or in an empty post/page, it won’t show anything. Please contact the script provider.

Thanks.