Randomly stopped working

Support
#1

Hi there, Some elements have stopped working properly recently. Portfolio and Blog pages start to load and nothing. Images are disappearing and callout cards are acting strange. Thought it might be a plugin conflict so I disabled all of them with still the same outcome. Any ideas anyone??
Thanks, James

#2

Hey James,

The site registered to your license uses a very old version of Pro and it might not be compatible with the latest version of WordPress anymore.

It is not just plugin conflict that could cause issues in a WordPress site. Please also check for the following solutions that might solve the issue particularly in your site:

  1. Theme Update
  2. Version Compatibility
  3. Disabling Cache
  4. Css/Js Customization

Only if none of that helps, please give us the following info in a Secure Note.

  • WordPress Login URL
  • Admin username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks.

#3

Hey dude, I have tried all those suggestions.

At the moment If I login it displays the front end as is supposed to, If I open a private browser though the CSS is broken, Portfolio and Blog doesn’t work either.

No button here for secure note or I’d give you a login.

Regards
James

#4

Hello @Sulli1432,

I would suggest you click on the Key icon at the bottom of your post that you have posted. Please have a look at the given screenshot below or the screenshot that is been given by my colleguage @christian.

Randomly-stopped-working-Support-Themeco-Forum

Thanks

#5

Hello @Sulli1432,

I tried to access your site dashboard but unfortunately, the given credentials are not working. Please recheck and send us again. In case if you have customized the WordPress login URL please share your Login URL with the correct credentials.

Thanks

#6

Hello @Sulli1432,

Please check your server settings. It seems that there is a database error and we can not log in and check your site.

Thanks.

#7

Hey dude

Sorry, had a disk issue… Should be good now!!!.

The Blog labelled the Lens is having the same issues as Portfolio I think.

Just randomly stupid after updating.

Regards

James

#8

Hey James,

I checked your site in incognito and it displays the same as when you’re logged in (see secure note)

The issue could be your browser. Would you mind checking in other browsers? Please also contact your web host to clear all server caches.

Thanks.

#9

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