Query conflict between PRO theme & WooCommerce Multilingual

Support
#1

Hi,

I found there is an SQL query conflict between WPML official multilingual plugin ( WooCommerce Multilingual ) and Pro theme. I noticed it after enabling WordPress debug mode, in fact it affects on WooCommerce Status panel and avoid having a true WooCommerce report in admin dashboard. I didn’t notice this issue with Twenty Twenty theme.I will post the screenshot in secure note.
Any assistance to repair this conflict would be greatly appreciated.

#2

Hello Omid,

Thanks for writing in!

Are you using the latest WooCommerce 3.9.1? Please keep in mind that the supported version is up to 3.8.1.
You can check it here: https://theme.co/docs/version-compatibility

You may need to revert to the previous version while we are still testing for compatibility issues with the latest version of WooCommerce. A new Pro theme release update cycle will be rolling out soon.

Best Regards.

#3

I have downgraded to WooCommerce to 3.8.1 but still can see this conflict.

Thanks

#4

Hello Omid,

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#5

Hello @runel,
Please kindly use below link. Thanks in advance.

#6

Hey Omid,

I activated the Pro parent theme and that fixed the WooCommerce Status. Please check the custom codes in your child theme and forward it to WPML support to see if they have some insights as to why the custom code is causing the issue.

Thanks.

1 Like
#7

Hi @christian,
Thanks a lot! Solved. :slight_smile:

#8

You’re welcome, Omid.

#9

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