Hi, I purchased the Pro Theme on Sept. 5, 2018 and I have the receipt that was emailed to me along with the Themeco order number. When I goto the link that was supplied to me, it takes me to themeforest.net and onto a website that says envatomarket. When I click on downloads in the downloads section of my account, it tells me I haven't bought anything yet. Why is my Pro purchase that I paid $79.00 not showing up in downloads? I am trying to install this in my wordpress.org website. Can you please fix this problem? My intention was to buy the X Pro Theme. That is what I purchased, right?
Thanks for purchasing Pro. Would you mind giving us a screenshot of the link you're referring to that lead you to ThemeForest? Pro is not available in ThemeForest. You can download it here in your Apex Dashboard (https://theme.co/apex/dashboard).
After you have downloaded Pro, please see the setup instructions in our Knowledge Base
Hi @christian_y ,
Here is a photo of my receipt. Did I purchase the X Pro theme, because that was what I wanted. I clicked the link you provided and I was able to find the pro download in there. What is the difference between envatomarket and apex? I am new to this and a little confused.
Thanks for your help.
I think what you wanted was X? Please note that X and Pro are separate products.
X is the basic and version but includes the demos you can see at https://theme.co/x/demos/
Pro has the Header and Footer builders which means you can achieve a custom layout and add elements for and to your header and footer. It also includes the Design Cloud.
Envato Market and Apex are also completely different sites. Envato Market is a marketplace not controlled by Themeco (us) while Apex is the portal provided us for a variety of purposes including product support.
With your current situation, I'd recommend that you continue with Pro and not X.
Thank you for getting back to me. I wanted Pro. My new boss said he uses the X Pro theme with the Cornerstone Builder. I was able to use your link and activate it, as well as the child theme for it. However, I am not seeing the Cornerstone builder that comes with the purchase. Cornerstone Builder is suppose to be included with the Pro purchase as well, is that correct? If so, how do I access Cornerstone? Right now Beaver Builder keeps popping up when I try to make a new page.
Thanks for your help.
Hope you're well today.
I have responded to the separate ticket that you have posted.
Kindly refer to that ticket to avoid confusion.
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