Purchase lisence is not validated

[Pehlivan]

I purchased x theme at 2018 . I tried to use x theme for my website but i cant handle it well.

So I decided to ask a profeessional to build my website. But now we have a problem.

‘‘This X lisence is not validated’’

What should i do? .I cant use x theme even i purchased it

[rad]

Hi Ali,

Thanks for reaching out.

May I know which license you’re referring? I just like to confirm if there is typo error. For the meantime, please also provide the site’s URL. The one in your account seems a non-existing site.

Perhaps you’re validating it on your new site while the license is still assigned on old site. That’s just my assumption in case it’s a different site than what’s in your account.

Please provide those information in the secure note.

Thanks!