I purchased an X theme license last december and i went to use it yesterday and it says "Code XXXXX is not a valid Envato Purchase Code or Themeco License. I contacted envato and they emailed me saying "I’m not sure why that is happening, but you may want to contact the author of your theme and get assistance from their end, I’m confident there should be a quick fix for that.
Please advise!
Hi @dickheadfred,
Thanks for reaching out to let us know. We use Envato’s API to check if codes are tied to a valid X purchase. When verified, we add them to your Themeco account.
I’ve manually checked this code with their API, from what I can tell it isn’t a valid X purchase code. To be honest, I’m not sure why this would happen. It could be that after you purchased X, the code wasn’t properly stored in their system alongside your purchase.
I hate to ask you to do this, but could you please reach back out to Envato and let them know we have confirmed the code to be invalid? I’ve included a screenshot in a secure note with the results of trying to test the code with their API tool.
If you’d like us to try one more time before that you could send us the PDF license certificate. I don’t think it would yield a different result, but in the off chance there’s a typo in the key we could try copying from that document as well. We’re committed to helping you get this figured out.
Yes sir, i can send you the receipt but your system wont let me upload a pdf.?
I had a transaction dispute with envato over one of their services and they locked my account. They said this would not affect my prior purchases but I think they are playing games. Please let me know how to securely send the pdf.
Hi There @dickheadfred
Sorry for the inconvenience caused. Use a 3rd party service like this (https://uploadfiles.io/) to upload your pdf and then share the link in a secure note here.
Thanks!
Thank you, here you go.
Thank you! I really appreciate your patience in this matter. I’ve looked into this and it appears like the Envato API that we use to verify licenses is not responding properly. Meanwhile, I’ve manually added the license to your account so you don’t have to wait until they bring it back online.
Thank you guys for working this out so quickly! I appreciate all of your help, you guys are great!
You’re welcome!
We’re glad we were able to help you out.
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