Pulsing Logo on Edit Pages - Content will not load

Support
#1

I purchased and installed Cornerstone today. Unfortunately, the edit page will not load any site content. Instead, the logo keeps pulsing indefinitely.

I deactivated every plugin on the site, and Cornerstone still wouldn’t load. What should I try next?

#2

Hello There,

Thanks for writing in! A loading screen would probably because you have exhausted your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would loved to know if this has work for you. Thank you.

#3

Thanks for the reply @RueNel. Yesterday I installed the WP-ServerInfo plugin and discovered that I already have a PHP Memory Limit of 512 MB.

What else can I try. I should add that because the site is hosted by someone else, I don’t have instant access to the code files, just the WordPress back end.

#4

Hello There,

It could be that a fatal error is preventing the preview to load. Could you please enable the debug mode. You can do this by opening wp-config.php and adding


define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

To assist your better, would you mind providing us the url of your site with login credentials so we can take a closer look and fix the issue?

To do this, you can make a post with the following info:
– Link to your site
– WordPress Admin username / password

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

#5

Hey @RueNel,

I’ve attached the required information in a secure note. The company hosting the site tried to troubleshoot the problem by creating a copy of the website and disabling various plugins, but was unable to replicate the problem. Thanks in advance for your help.

I didn’t enable debug mode because I’m a little scared to mess around in the actual site files without supervision. Above my pay grade. :slight_smile:

#6

Hello There,

It appears that you are using CloudFlare. Please login to your account and purge your site cache. For best results, please make sure that you are using the recommended CloudFlare settings which you can find in the article here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

Please do not minify the JS and CSS files. You can find this settings in CloudFlare > Speed tab.

Please let us know how it goes.

#7

Hey @RueNel,

That worked! Thanks for all of your help. I appreciate the prompt replies!

#8

You’re welcome.

#9

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