Products not showing after updating to Pro 6.03

[powrider686]

Hi there,
I have just updated to Pro 6.03, and now none of the products are visible when viewing the site as a guest. I can see them all when logged in, but when viewing as a non-logged in user, you get the “Sorry this page never existed” error.

Here is an example: https://bonfirecoffee.wpengine.com/shop/coffee/subscriptions/medium-roast-subscription/

You can see this on every product page.

I have tried updating the permalinks, I resaved the individual product pages in layout builder too but that didn’t help.

As a note, I had to resave all of the Layout builder pages to get them to show after the update as well. That is a bug it seems to me.

[ruenel]

Hello @powrider686,

Thanks for writing in!

I inspected your Permalink settings and I am seeing this:

We cannot replicate the issue in our local testing using the Pro 6.0.3 version.

The issue seems to be present in your WP installation only. Please check your .htaccess file or ask further assistance from hosting provider as they might have redirects or restrictions in your hosting server.

Meanwhile, it could also be caused by a plugin conflict or script you may have added in the child theme. Please cehck for the following:

• Testing For Plugin Conflict
• Child Theme
• Css/Js Customization
• Disabling Cache
• Disabling Cdn
• Permalinks

Best Regards.

[powrider686]

Ok. I have worked with my Host WPEngine, and they can confirm there is nothing on their side that would be causing this. It happened when I made the update to 6.03. Can you visit the site and see if you are able to replicate the issue?

[ruenel]

Hey @powrider686,

I used private browsing mode to make sure that I am not logged in and I can view your product pages.

Please use Brave or MS Edge browser in private browsing mode and test your product pages again.

Best Regards.