Product Price in Header - Critical Error

Support
#1

I have a custom header that is assigned across the Entire Site. It has been working fine.

I have added a Bar to the header and in this Bar I have put a Product Price element.
If I view any normal page I can see the bar and no price, which is correct. On an archive page I see the price appear (the price of the first item on the Archive) which is fine.

However now when I view a Product Page I get a Wordpress crash screen “There has been a critical error on this website.”

Any thoughts?

#2

Hello @scaira,

Thanks for writing to us.

To help you with your concerns, we need to check your settings. I would request you please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact page URLs

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

Secure Note added above

#4

Hello @scaira,

I suspect this could be a bug, and I went ahead and reported it to the development team for investigation. I want to request that you stay tuned for the upcoming theme updates.

Thanks for understanding

#6

No worries. Do you still need access?

#7

Hey @scaira,

Yes, we do still have access.

Thanks.

#8

Hi,

Are you guys working on this?

There are plugins installed that I don’t recall installing and now I get a Critical Error when loading the Dashboard!

I am a bit worried to be honest

#9

My bad, unrelated issues. The price header bug remains however

#10

Hello @scaira,

We have already reported the issue, and the issue is in our issue tracker for our development team. There is no ETA at the moment, so I would request you please stay tuned for the succeeding theme updates.

Thanks for understanding