Product pages showing all photo options

Support
#1

Hi all,

Suddenly this site is showing all image options on the front end:

Updated X and Cornerstone- thinking that may be it - but not working. Any help?

#2

Hi all - just wanted to check in on this ticket. Thank you.

#3

Hi @stonerome,

Thanks for reaching out.
I have checked the page and found the issue. There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.

NOTE: I have tried to login with the given credentials, but unfortunately, the WordPress admin URL is not accessible. Please provide the login URL in the secure note for further assistance.

Thanks

#4

Login info here:

#5

Hi @stonerome,

If you have already troubleshoot all the points mentioned in previous comment, I would suggest you please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#6

Hello - have set up staging. Attaching in secure note.

#7

Hello @stonerome,

You are using WPEngine and Cloudflare. It seems that you have a caching issues. Please check out this documentation instead:

You may need to log in to your Cloudflare account and purge your site cache.

Hope this helps.

#8

thanks- cleared all caches on CF and Cornerstone and the problem still exists.

#9

Hello @stonerome,

After careful investigation, I found out that the issue happens because you have added this custom CSS code:

.woocommerce-product-gallery .flex-control-nav.flex-control-thumbs img {
  height: auto;
}

Please set the height to any value or remove it completely.

#10

Hey thank you so much for hunting this down - much appreciated!!

#11

Hi @stonerome,

Glad that we are able to help you.

Thanks

#12

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