Product License WP Bakery

Support
#1

Hi,

We don’t have the possibility to sign in the Product License WP Bakery as we seen in the video.

This is the anser of WP Bakery: The issue is because the product license tab at your end is disabled by the theme developer using vc_set_as_theme. You can get in touch with the theme developer and get rid of the above code from the theme to get it back at your end.

We’ve worked with X-theme Pro. See the problem in the attachment.

Carla

product-licence
product-licence2339×1654 592 KB

#2

Hello Carla,

Thanks for writing in!

The WPBakery Page Builder is a bundled plugin and because of that, we have removed the Product License tab in the WPBakery General Settings. This is to avoid any confusion when the plugin ask for activation. So it seems you have purchased a separate plugin license and there is nowhere you can register your WPBakery Page Builder plugin. To get your issue resolve, what you are trying to accomplish requires template customization, we would highly suggest that you use a child theme. This allows you to make code changes that won’t be overwritten when an X update is released.

After the child theme is set up, please add the following code in your child theme’s functions.php file

function show_vc_updater(){
  remove_action( 'admin_notices', 'x_visual_composer_hide_update_notice', -99 );
  vc_manager()->disableUpdater(false);
}
add_action('vc_before_init', 'show_vc_updater', 99);

We would love to know if this has worked for you. Thank you.

#3

Hi Ruenel,
Thanks for your answer. I’ve installed the child theme. Where can I find the child theme’s functions.php file?
Carla

#4

Hello Carla,

Please login through FTP then go to wp-content/themes/pro-child then you should be able to find the functions.php file there.

Hope this helps.

#5

Hello Jade,

I think I did somthing wrong, it doesn’t work. See attachment.

Carla

doesn't-work
doesn't-work1754×1240 543 KB

#6

Hello Carla,

Can you please provide us with your admin and FTP details in a Secure Note so that we can check it?

Thank you.

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#8

Hi Carla,

Unfortunately, the login information is incomplete and you gave us a username/password without the indication of the website URL and other info.

Please kindly update the Secure Note or add another one and give us the information below:

WordPress Dashboard:

  • URL
  • Username
  • Password

FTP connection:

  • FTP Server Name or IP
  • FTP Username
  • FTP Password
  • FTP Port

As a side note, you can temporarily change the theme from Pro to a default theme such as Twenty-Twenty and the activation tab will appear for the WP Bakery and you can add the code or whatever stuff needed and then go back to our theme again.

Thank you.