I’m adding in a handful of product gallery images to one product. When I upload them, they show in the backend of the dashboard, but when I hit “update” and scroll down… they are gone. I’ve been going crazy trying to figure out why. Help!
Hi Mackenzie,
Please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If the issue persists, please double check if you have everything updated to the latest version and make sure to clear your site’s cache after updating.
In case you are still getting the same issue, you might want to try to increase your PHP memory limit.
To do this, please edit your wp-config.php file and insert these lines:
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
You can add it before the line
/*That's all, stop editing! Happy Blogging. */
In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.
If you are still having an issue, please provide us with the admiin details of your site in a Secure Note so that we can check this further.
Let us know how it goes!
I had the images uploading as PDF’s, so I tried to convert them to JPG and they worked! Thanks anyways for your response.
Glad you were able to figure it out 
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