I’m having an issue with one of my client’s sites where if the user hovers or clicks on one of the product gallery thumbnails, It does not show the image. It only shows the first image but not the others. It almost seems like the positioning of the images in the slide is broken, because the images are there. Take a look here:
Screenshot of what you get when you click one of the other images:
Hi Juan,
Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.
1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi Juan,
Unfortunately, the given credentials are not working. Can you please check and send it once again.
Thanks
Can you try one more time using those credentials? I just made sure that I could log in using them. Thanks!
Hello Juan,
Did you already resolve the issue? I am already seeing the image gallery on my browser.
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.
Please temporarily disable any caching or performance plugin and test your site again.
No, the issue is not resolved. The problem is with the other images in the slider. If you click one of the other image thumbnails, you’ll see that they don’t appear.
Hello Juan,
Your issue has been caused by the WooCommerce Additional Variation Images plugin. I have temporarily deactivated the plugin and the product gallery images are now displaying.
Kindly check your product page now.
Got it, everything is working great now! Thank you!
Hi Juan,
We’re glad that it is now working properly on your end! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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