I have a page https://www.bh-usa.com/product-category/rigging/page/1/ This is done in the layouts builder. This one category is missing products on the first page. Any help would be appreciated.
Sincerely,
Hi @getabsolute,
Thanks for reaching out.
It will be very difficult to recognize the reason behind it without investigating it through the Admin Dashboard. I would suggest you please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
I posted the secure note
Hi @getabsolute,
I have checked your website and found that you are using the older version of Pro i.e. 5.1.4. I would suggest you update the theme to its latest version i.e. 5.1.5 and check if that resolves your issue. If not, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Figured this out. There is a display setting on the product category. Thank you for your help.
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