Hello,
I have noticed a recent issue with my website since the wordpress 5.0 update. I have tried contacting my web host, and they say the issue must be with the website. My product attributes keep inexplicably disappearing. It has now happened 4 or 5 times in the last month! Of course, when the attributes disappear, so does the ability to purchase any products that are variable products. Please help!
Hi @mdmason23,
Could you please update to the latest versions?
Our latest versions are:
This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).
_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-
If nothing helps, please provide us access to your site so that we can take a closer look. You can place the login credentials in a secure note in your next reply. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Please let us know how it goes.
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