Problems with registration

I purchased X in 2015 but never used it in the production site.
Now I have decided to use it, but the registration code seem s not to work. It is not recognized by the system
What should I do?

Hello There,

Thanks for writing in! Have you added the license code in your account already? You may register it in your account,

If it can’t be registered, please provide your license code in the secure note so that we can check it which user it belongs if in case it is in our system already.

Please let us know how it goes.

here is our licence:

From Apex I can see it is registered and assigned to our site.
When I input this code in the WP X registration page (backoffice in my site) I get an error.

Hi there,

You added the Purchase Key publicly here, I edited your message and moved the key to the secure note. If you want to give us private information kindly use the Secure Note feature.

Please kindly make sure that you have the theme and Cornerstone updated to the latest version.

Then follow the steps below:

If you still have problems kindly read this troubleshooting guide:

Thank you.

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