Hi,
I started a new website and did not install plug-ins yet. The header set up in Pro is not visible (I assigned ‘entire site’). I read other topics about this issue, but can’t solve it.
What’s wrong?
regards, Astrid
Hi Astrid,
Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If the issue was caused by our theme, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
NOTE: Please check that the pages have assigned with the template with the Header, template with no Header will not show the Header even if it is assigned.
Thanks
Hello,
I managed to tackle the problem by checking plug-ins, it works now, thanx for the information.
kind regards, Astrid
Hi Astrid,
Glad that we are able to help you.
Thanks
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