Problems scrolling with mouse in website

Support
#1

Hi there,

I have a website that’s been up and running for almost a year and it’s been great. However, recently it became impossible to scroll with the mouse on desktop; on laptops you can’t scroll down with the mouse-pad.

Please help.

Thanks in advance,
Lior

#2

Hi There,

Please provide us with your website URL so we can take a closer look.

Thanks.

#3

You’re right, so sorry - www.sweatshop.co.il

#4

Hi There,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes, if that does not work, please provide your login credentials in a secure note.

Thank you

#5

Hi again,

I tried to check your site but it isn’t accessible on my end. Can you please double check the URL if it’s correct? Or maybe the server is down?

Also if you’re using any security plugin then try disabling it so we can take a look at your site.

Thanks!

#6

Hello,

Upon checking your installation, Wordpress and X are not update, while Cornerstone is updated to the latest version.

Please update X and Wordpress to the latest versions.

Thank you

#7

Hi Joao,
We’ve done that but it’s still not working…

Please advise,

#8

Hi There,

The issue is being caused by the plugin Ultima Addons for Visual Composer.

Based on your design, I recommend you re-designing your pages without this plugin as the elements don’t look very complex to replicate without it.

Hope it helps

#9

Thanks!
We turned off smooth scroll in Ultima Addons for Visual Composer and it is OK now.

Thank you kindly

#10

Glad to hear it.

Cheers!

#11

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