Problems after updating theme - currently stuck at 4.3.1

Support
#1

Hello,

We have been using the X-Theme for several years and really like it, but the last time we tried to update the theme, about 1.5 years ago, the site was broken in that things would not display properly so we had our hosting provider restore it from a backup. Ever since we have been scared to try to update it again. When we built the site we did not use the Visual Composer, but rather relied upon just HTML.

The X-Addons home page the version says 4.3.1 so we think that is probably the version of X we are using. Also, we are using the Integrity Light X Child Theme.

How do we go about updating the site to the current version of X without messing up the formatting we currently have on the site?

The website address is: ginasarro.com

Thanks in advance.

#2

Hi There,

It is recommended to update your site in regular basis to avoid big version jump.

If you relied on HTML, there should not be problems at all.

But if you already tried to upgrade about a year+ ago and had issues, you most likely will face some issues.

This issues can be caused for many reasons, like plugin conflicts for example…

It is recommended to backup your site, perform the update, and fix the possible things that might come up.

As you have a fairly old version, I recommend you to perform a manual update at this time.

You will probably have issues, but not solving them and just avoid keeping your site update is not a good long term solution.

  1. Revoke your License from X Addons section (check the bottom of the page) and also remove it from your license page on Themeco.

https://community.theme.co/my-licenses/

  1. Temporary disable any caching plugins and purge all your server cache.

  2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

  3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

  4. Latest version of Cornerstone will be installed automatically when you head over X tab of your dashboard. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.
Thanks!

If once you have done a back up and updated your site, you face some issues, please let us know so we can guide you to the solution.

Thank you