Probleme with conerstone

[Montmirail_pls]

Hi !
I’m having a problem with either theme X or the connerstone plugin.
I can not access the custom already present on the page (see image)
would you have an idea of ​​the problem?
Thank you

[Prasant]

Hello @Paul.S,

Thanks for asking.

Please follow up the steps below:

1. Please make sure you are using most recent version of X Theme (version 6.0.4) and Cornerstone (version 3.0.4). You can take a look at version compatibility guide (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.