Problem with Cornerstone Custom Icons plugin prefix

[zeraph]

Hi, I just get this error when updated Pro Theme and trying to use cornerstone custom icons plugin:

“Could not find icon: iconName=menu_icons-info, prefix=fas”

Thanks in advance!!

[friech]

Hi Daniel,

Thank you for writing in! Sorry that you’re having that issue, would you mind providing us with more information, where did you see the error? Did the Pro successfully update? Please provide us login credentials in a secure note so we can take a closer look.

In the meantime, please Clear and Deactivate your caching plugins and see if that resolves the issue.

Cheers!

[zeraph]

I tried to disable cache plugins and nothing happens.
The problem is when I select the custom uploaded icons at Pro editor graphic section. I can see the error in Chrome console.
Thanks

[Prasant]

Hello @zeraph,

Thanks for updating the thread.

I am unable to login to your website backend as I am getting following error message:

This page isn’t working
www.verdecuba.com redirected you too many times.
Try clearing your cookies.
ERR_TOO_MANY_REDIRECTS

Please let us know when the issue is resolved.

Thanks.

[zeraph]

Hi. I don’t know what’s happened. It’s working in this moment.

[christopher]

Glad that it is working for you. Thank you.

[zeraph]

Hi.
Sorry but, when I said It’s working i refer to the admin login, not the icons that it’s still giving me problem.

Thanks

[ruenel]

Hello There,

I still cannot access your site.

Please check the secure note.

[zeraph]

Sorry. I forgot I added a country access rule to the admin zone.
The developer of plugin launched a new version today and its working now.
Thanks!!!

[ruenel]

Hello There,

It’s good to know that the new update of the plugin resolves the issue.

Thanks for letting us know.