Problem with access to the menu

[javiermartinez1423]

Hello good morning, I’ve been trying to enter and edit the menus, but I can not access as I get a problem.
As you can see in the image


I have been calling the support of my hosting and they do not give me any answer.
How can I solve it?

[ruenel]

Hello Javier,

Thanks for writing in! Based from your screenshot, it seems that there is a fatal error in the Nav menu page. An error 500 could be that you have exhausted your PHP memory limit. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

It would also be a good idea if you increase your PHP Max input value as well. You may need to check out this links:

• https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded-in-wordpress/
• https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/

We would loved to know if this has work for you. Thank you.

[javiermartinez1423]

Hello I can not find the file that you told me to edit (wp-config.php)
Can you help me edit it and change it?

[rad]

Hi Javier,

It’s usually on the main folder where your Wordpress is installed along with other folders like /wp-content/, /wp-includes/ and so on. Please check this https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

But if it’s added in custom location then I recommend contacting your hosting provider to see where the actual path is.

Thanks!

[javiermartinez1423]

Hi, i still can not enter and modify my menu page.
I did what you told me.

[Prasant]

Hello Javier,

Thanks for updating the thread.

If you added the code in wp-config.php file and still not able to edit menus then please share website and FTP login details in secure note for us to take a closer look.

Thanks.