Problem with a display of a website

[antoine_generau]

Hello,

My client have done some changes on its website last year in october. I’ve just been told that the website doesn’t display correctly since that time. I unfortunately have no way to restore it.

The website is: https://brasserie-ox.fr/

Could you please help me to restore is / make sure it displays correctly again?

Thanks,
Antoine

[tristup]

Hi Antoine,

Thanks for reaching out.
It has been found that the website is using a much older version Pro i.e. 2.0.4. I would suggest you update the Pro to its latest version i.e. 4.3.3 and check if that resolves that issue.

If that does not, there might be some different reasons behind your issue, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
5.Disabling Cache

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[antoine_generau]

Thank you. Updating the theme solved the problem.

[tristup]

Hi Antoine,

Glad that we are able to help you.

Thanks