Problem licence

[lestroubac]

Hi, I have a licence,
I unlocked it, but mys website declined my licence…
Best regards

[jade]

Hi @lestroubac,

Are you trying to move the license to another Apex account? The purpose of the unlock option for the licenses is when you want to move them over to a new apex account.

If you are trying to validate you Pro website, please follow the instructions here:

Product Validation | Themeco Docs

If you are still having issue, please provide us with the admin access to your site and the license key in a Secure Note:

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.