Problem during verification

[lemisoft]

Hi Folks,

when trying to verify my license, I’ll get the following message:

What’s going wrong? How can I fix the problem?

Cheers,
Andreas

[christian]

Hey Andreas,

Thank you for creating an account and posting here.

In your first email, I have replied to check the Product Validation Troubleshooting here https://theme.co/docs/problems-with-product-validation

Would you mind confirming if you’ve done everything in the article including contacting your web hosting provider. We have a template message included in there to forward to your web host.

If you have done the troubleshooting already and none of the solutions help, please provide the following information in a Secure Note.

• WordPress Login URL
• Admin username and password
• cPanel credentials (You can ask this from the web host if you’re not familiar)

You can find the Secure Note button at the bottom of your posts.

Thanks.