Hello, we’re having the same problem as many that I read about on your forums:
“Hello we are trying to validate a site, although it shows in your account. It still says it needs to validate no matter how many times I enter it, it says its it’s validated and then the page will refresh and it will show it’s not”
I’ve followed your troubleshooting suggestions and nothing is working.
Hi @lcreedon,
I’m sorry to hear you’re having trouble getting the site validated. Would you mind sharing login credentials to the site so we can take a closer look? You can do this by adding them to a Secure Note. Thanks!
Thanks @alexander - for whatever reason the problem self-corrected without me doing anything. I tried one more time to validate the license, as I did before, but this time it worked so I’m all good.
Hi @lcreedon,
You’re welcome and we’re glad that it’s now working on your end. If you have any other concerns regarding our theme features, feel free to reach us.
Thank you.
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